Shipping and Delivery FAQ

Orders placed before 12:00 (CET/CEST) on business days are typically dispatched the same day. Orders placed after 12:00, on weekends or on public holidays are typically dispatched the next business day.

Delivery times after dispatch vary by destination. Please see our Country List for the current estimated delivery time for your country.

Delivery estimates are counted from dispatch and may be affected by weekends, public holidays, carrier delays or circumstances outside our control. The available delivery options are shown at checkout.

You can track your order once it has been dispatched and the carrier has issued a tracking number. We will send the tracking link to the email address used for your order.

You may also view available tracking information through our Track Your Order page. Alternatively you always have all your orders displayed under: My Account → Orders.

Please note that it may take some time after dispatch before the carrier displays the first tracking update.

No. Discount codes and gift cards must be entered and applied during checkout before the order is submitted. They cannot normally be added to or deducted from a completed order.

You can use an unused discount code or gift card on a future eligible order. Please see our Gift Cards and Discount Codes pages.

For further information see the Gift Cards and Coupons FAQ.

If your parcel appears to be lost, is marked as delivered but has not been received, or arrives damaged, please contact our customer support team as soon as possible through our Contact page.

For damaged parcels, please keep the product, packaging, and shipping label, and include clear photos when contacting us. We may need this information to investigate the issue with the carrier.

Please see our Refund Policy for further information. Your statutory consumer rights are not affected.

The Goods & Refunds FAQ also contains more details on lost or damaged parcels.