Shipping policy

Last updated: 1. February 2026

Shipping Overview

We ship orders within Denmark and to the other markets listed in this policy using trusted courier partners. All orders are handled with care to ensure safe delivery and reliable tracking.

Shipping times and costs depend on product availability and the selected shipping option.

Markets Covered

This Shipping Policy applies to orders shipped within Denmark and to orders shipped to the other markets where LuxxCosmetic.com is made available:

Germany
France
Netherlands
Belgium
Spain
Portugal
Italy
Austria
Luxembourg
Poland
Czech Republic
Slovakia
Hungary
Slovenia
Croatia
Ireland
Sweden
Finland
Denmark
Estonia
Latvia
Lithuania
Greece
Romania
Bulgaria
Malta
Cyprus

Order Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.

Processing time refers to the period during which your order is prepared for dispatch. Business days exclude weekends and public holidays.

During peak periods or promotional campaigns, processing times may be slightly longer.

Shipping & Delivery Time

Once dispatched, orders within Denmark are typically delivered within 2–4 business days.

Other Markets — Estimated Delivery Time After Dispatch

Germany: 2–4 business days
France: 2–4 business days
Netherlands: 2–4 business days
Belgium: 2–4 business days
Spain: 2–4 business days
Portugal: 2–4 business days
Italy: 2–4 business days
Austria: 2–4 business days
Luxembourg: 2–4 business days
Poland: 3–5 business days
Czech Republic: 3–5 business days
Slovakia: 3–5 business days
Hungary: 3–5 business days
Slovenia: 3–5 business days
Croatia: 3–5 business days
Ireland: 3–5 business days
Sweden: 3–7 business days
Finland: 3–7 business days
Estonia: 3–7 business days
Latvia: 3–7 business days
Lithuania: 3–7 business days
Greece: 3–7 business days
Romania: 3–7 business days
Bulgaria: 3–7 business days
Malta: 5–10 business days
Cyprus: 5–10 business days

Delivery times are estimates provided in business days and may vary due to factors beyond our control, such as carrier operations, weather conditions, or public holidays.

Delivery time estimates are calculated from the date of dispatch, not the order date.

Shipping Costs

We offer the following shipping options within Denmark:

Standard shipping: 75 DKK
Free shipping on orders over 400 DKK

All applicable shipping costs are clearly displayed at checkout before you complete your purchase.

Other Markets — Standard Shipping Fee & Free Shipping Thresholds

For destinations where prices are set in a local currency, the local currency amount is fixed. Where an EUR value additionally is shown in brackets, it is an indicative EUR equivalent based on an average conversion and may vary from the amount shown at checkout.

Germany: Standard shipping €5 · Free shipping over €50
France: Standard shipping €5 · Free shipping over €50
Netherlands: Standard shipping €5 · Free shipping over €50
Belgium: Standard shipping €5 · Free shipping over €50
Spain: Standard shipping €5 · Free shipping over €50
Portugal: Standard shipping €5 · Free shipping over €50
Italy: Standard shipping €5 · Free shipping over €50
Austria: Standard shipping €5 · Free shipping over €50
Luxembourg: Standard shipping €5 · Free shipping over €50

Poland: Standard shipping 25 PLN (approx. €5.81) · Free shipping over 253 PLN (approx. €58.84)
Czech Republic: Standard shipping 160 CZK (approx. €6.35) · Free shipping over 1460 CZK (approx. €57.94)
Hungary: Standard shipping 2500 HUF (approx. €6.41) · Free shipping over 22842 HUF (approx. €58.57)
Sweden: Standard shipping 85 SEK (approx. €7.59) · Free shipping over 895 SEK (approx. €79.91)
Romania: Standard shipping 40 RON (approx. €8.05) · Free shipping over 434 RON (approx. €87.32)
Slovakia: Standard shipping €7 · Free shipping over €60
Slovenia: Standard shipping €7 · Free shipping over €60
Croatia: Standard shipping €7 · Free shipping over €60
Ireland: Standard shipping €7 · Free shipping over €60

Finland: Standard shipping €8 · Free shipping over €85
Estonia: Standard shipping €8 · Free shipping over €85
Latvia: Standard shipping €8 · Free shipping over €85
Lithuania: Standard shipping €8 · Free shipping over €85
Greece: Standard shipping €8 · Free shipping over €85

Bulgaria: Standard shipping €8 · Free shipping over €85

Malta: Standard shipping €15 · Free shipping over €100
Cyprus: Standard shipping €15 · Free shipping over €100

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. This is normally within the window of the processing time as stated in this policy.

You can also track your order at any time using our Order Tracking page by entering your order number and email address or phone number:
https://luxxcosmetic.com/a/order-tracking

Tracking updates may take some time to appear after dispatch.

Delivery Issues, Damage & Loss in Transit

If your order arrives damaged, incomplete, or does not arrive as expected, please contact us as soon as possible so we can assist you.

To help us investigate the issue, we may request:

Photos of the outer packaging
Photos of the item(s)
The shipping label, if available

If the package shows visible external damage upon delivery, we recommend noting this with the courier when possible and keeping the packaging.

Each case is reviewed individually to determine the most appropriate solution.

Address Accuracy & Failed Deliveries

Please ensure that the shipping address provided at checkout is complete and accurate.

If an order cannot be delivered due to an incorrect or incomplete address, additional shipping costs may apply, or the order may be returned.

Order Changes & Cancellations

Orders are processed quickly once placed. If you need to change or cancel an order, please contact us as soon as possible.

Once an order has been prepared for dispatch or shipped, changes or cancellations may no longer be possible.

Contact Information

If you have questions about shipping or delivery, please visit our Contact page to get in touch with our customer support team:
https://luxxcosmetic.com/pages/contact