Returns

✨ Returns & Refunds

At Luxx Cosmetic, we want you to shop with confidence. If something doesn’t go as planned, we’ll help you find the right solution.


💎 30‑Day Return Window

You have 30 days from delivery to request a return.

  • Unopened and sealed items can be returned

  • Opened or used items (such as unsealed perfumes or makeup) cannot be returned for hygiene reasons

  • Wrong, defective, or damaged items are always returnable at no cost to you


📦 Return Shipping & Restocking Fee

If the issue is our mistake (wrong item, defective product, shipping damage):

  • We cover the return shipping label

  • No restocking fee applies

If the return is for change of mind or customer reasons:

  • Return shipping is paid by you

  • A 15% restocking fee is deducted from the refund (if after first 14 days of the right of return)


💳 Your Refund Options

Refund to Original Payment Method

You’ll receive a refund minus:

  • The 15% restocking fee (if applicable)

Refund as Store Credit — With Bonus

Choose store credit and get a +20% bonus value added.

Example: Return a 100 order → receive 120 in store credit.


🔄 Exchanges

Opened or used items normally cannot be refunded. In special cases, we may offer store credit or an exchange as a goodwill gesture.


📖 Full Legal Policy

For detailed legal terms, please see our Refund Policy.


❓ Need Help?

We’re here to assist.

📩 Contact us via our contact page 💬 Live chat available Mon–Fri, 9:00–16:00 CET

Switch to store credit & unlock +20% bonus

Example: Refund 100 → Receive additional 20 in store credit

Start a Return

Refunds & Returns FAQ

Yes, you can return products within 30 days after the shipment has arrived. Please ensure the items are unused and in original packaging.

No, if you return your order within first 14 days after receipt.

A 15% restocking fee will be deducted from the refund total if returned after first 14 days.

If a product is broken, defective, or missing manufacturer tags, your return will be completely free of charge, and you will receive a full refund, and the return shipping is on us.

We aim to process fast within only a few days, but expect no more than 14 days after we receive your return and verify its condition.

To initiate a return, we offer you a self-service option through your Account.

You can also start the self service in our Returns Portal Here you can initiate the return process, and often the process is started within 24 hours.

Alternatively you are always welcome to contact our customer service team with your order number and reason for return. We’ll provide further instructions.