Privacy policy

Last updated: 1. February 2026

Luxx Commerce ApS operates this website and provides all related information, content, features, tools, products, and services (the “Services”). Luxx Cosmetic is a brand owned and operated by Luxx Commerce ApS.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), Luxx Commerce ApS is the data controller responsible for processing your personal information.

Markets Covered

This Privacy Policy is intended to apply in Denmark and in the other EU markets where LuxxCosmetic.com is made available:

Germany
France
Netherlands
Belgium
Spain
Portugal
Italy
Austria
Luxembourg
Poland
Czech Republic
Slovakia
Hungary
Slovenia
Croatia
Ireland
Sweden
Finland
Denmark
Estonia
Latvia
Lithuania
Greece
Romania
Bulgaria

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, email address

  • Financial Information: Payment card details, transaction details, and payment confirmations (payments are processed securely by Shopify and other payment providers)

  • Account Information: Username, password, preferences, and account settings

  • Transaction Information: Products viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Communications Information: Information you provide when contacting customer support or communicating with us

  • Device Information: IP address, browser type, device identifiers, and network information

  • Usage Information: Interactions with the Services, including browsing behavior and navigation patterns

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you use the Services or communicate with us

  • Automatically through cookies and similar technologies

  • From service providers who process information on our behalf

  • From partners or third parties where permitted by law

How We Use Personal Information

We use your personal information for the following purposes:

  • Providing and Improving the Services: Processing orders, payments, shipping, returns, exchanges, account management, and customer support

  • Marketing and Advertising: Sending promotional communications and displaying advertisements, subject to your preferences and applicable law

  • Security and Fraud Prevention: Authenticating accounts, detecting and preventing fraud, and securing the Services

  • Communication: Responding to inquiries, providing support, and maintaining our relationship with you

  • Legal Compliance: Complying with legal obligations and enforcing our terms and policies

Lawful Basis for Processing (EEA / UK Customers)

Where required under applicable law, we process personal information based on the following legal grounds:

  • Performance of a contract (to fulfill your orders and provide the Services)

  • Legitimate interests (fraud prevention, analytics, service improvement)

  • Legal obligations (tax, accounting, and regulatory compliance)

  • Consent (marketing communications and cookies where required)

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

  • Service Providers: Including Shopify, payment processors, IT providers, analytics services, fulfillment partners, and customer support tools

  • Business and Marketing Partners: For advertising and promotional purposes, where permitted by law and subject to your preferences

  • Affiliates and Corporate Group: Within Luxx Commerce ApS and its related entities

  • Legal and Compliance Authorities: Where required to comply with legal obligations or protect our rights

  • Business Transactions: In connection with mergers, acquisitions, or corporate restructuring

  • With Your Consent: Where you direct us to share information with third parties

Relationship with Shopify

The Services are hosted by Shopify. Shopify processes personal information to provide and improve its platform and may use aggregated data from interactions across merchants to enhance its services.

Shopify acts as our data processor for most processing activities. To learn more about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We use cookies and similar technologies to operate, improve, and personalize the Services. You may manage your cookie preferences through your browser settings or through our cookie consent tools where available.

Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of such websites, and we encourage you to review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention

We implement reasonable technical and organizational measures to protect personal information. However, no system is completely secure.

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access

  • Right to correct

  • Right to delete

  • Right to data portability

  • Right to restrict processing

  • Right to object to processing

  • Right to withdraw consent

  • Right to lodge a complaint with your local data protection authority

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred and processed outside your country of residence. When transferring personal information outside the EEA or UK, we rely on recognized safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, you may contact us through our Contact page or by email:

Contact page: https://luxxcosmetic.com/pages/contact
Email: support@luxxcosmetic.com or gdpr@luxxcosmetic.com