My Account FAQ

Go to Create Account.

You can register using your Google account or your email address. When using email, you may be asked to confirm your identity using a six-digit verification code sent to your inbox.

Use the same email address for your account and your orders so that your purchases are connected to the correct customer profile.

Go to My Account.

You can sign in using either:

• Continue with Google
  
• Your email address and a six-digit verification code
  

Use the same Google account or email address that you previously used with LUXX COSMETIC.

No traditional password is required.

You can sign in using Google or by entering your email address and using the six-digit verification code sent to you.

Each verification code is valid for a limited time. Never share your code with another person.

Please check your spam, junk, promotions and other filtered email folders. Also confirm that you entered the correct email address.

It may take a short time for the message to arrive. If the code has expired or does not arrive, return to My Account and request a new one.

If you still cannot sign in, contact us through our Contact page.

Sign in through My Account using the same email address or Google account that you used when placing the order.

Your account displays the orders currently associated with that customer profile.

Once an order has been dispatched, you can also use the tracking link in your shipping confirmation email or visit our Track Your Order page.

Make sure you are signed in with the same email address that was entered during checkout.

An order may not appear if:

• A different email address was used
  
• The email address was entered incorrectly
  
• You signed in with a Google account connected to another email address
  
• The order was placed very recently and has not yet appeared
  

If you still cannot find the order, contact us through our Contact page and provide your full name, delivery address and any available order or payment details.

Sign in through My Account and open the available profile or address settings.

Depending on the available account features, you may be able to update your name, email address and saved delivery addresses.

Changes made in My Account apply to future use of that information. They do not automatically change an order that has already been submitted.

No. Updating your name, email address or saved delivery address in My Account does not automatically update an existing order.

Contact us as soon as possible through our Contact page if an order contains incorrect information.

We will try to assist, but changes cannot be guaranteed once processing has started.

Yes, but each email address may be treated as a separate customer profile.

Orders, saved addresses and other account information connected to one email address may not appear when you sign in using another email address or Google account.

For a consistent account and order history, use the same email address whenever you shop with LUXX COSMETIC.

Customer profiles created with different email addresses are not automatically combined.

Contact us through our Contact page if you believe you have duplicate customer profiles. We will review the available options, but combining accounts cannot be guaranteed.

Yes. Use the same email address or Google account when signing in.

The available currency, delivery methods, prices and account features may vary depending on the country or market you are visiting.

Please select the correct delivery country before placing an order. Current destination information is available in our Country List.

You can choose to receive news and offers when creating or accessing your account, or through the newsletter form available in the webshop.

To stop receiving marketing emails, use the unsubscribe link at the bottom of a marketing email.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages, such as order confirmations, payment information or shipping updates.

You can access your account using Google or a one-time verification code sent to your email address. A traditional account password is not required.

You are responsible for keeping your email and Google accounts secure.

Never share your verification code, payment password or complete card details with another person. LUXX COSMETIC will not ask you to send a verification code through email, chat, WhatsApp or social media.

If you believe someone has accessed your account without permission, secure your email or Google account and contact us through our Contact page.

Open the account menu and select the sign-out option.

When using a shared or public device, always sign out after viewing your account and close the browser window.

Contact us through our Contact page or email gdpr@luxxcosmetic.com.

We may need to verify your identity before processing the request.

Account closure and deletion of personal information are subject to applicable legal, accounting, fraud-prevention and record-retention requirements. Some transaction information may need to be retained even after an account is closed.

For more information, see our Privacy Policy.

The available options for submitting, editing or reporting a product review may depend on the review platform and the type of review invitation you received.

For more information, see our Ratings and Reviews FAQ.